DoubleCheck Issue Management Essentials™

Document, track and manage issues, incidents, violations or other exceptions. Assure issues are assigned to the appropriate person(s), responded to in timely fashion and visible to all persons with appropriate need-to-know. View and assess reports of issues, actions and impacts organized by size, organization, timeframe or any captured attribute.

Key Capabilities:

• Create and describe issues
• Score issues based on impact, urgency, more
• Optionally have issues reviewed before formally accepted
• Assign issues to appropriate responsible parties
• Capture ongoing status, response and remediation actions, losses or related information
• System based follow up until resolution completed, review and accepted
• Visibility of information: Role based reports and notifications delivered on schedule or ad-hoc based on urgency

Key Benefits:

• Assurance that all issues are resolved – no “forgotten” issues
• Appropriate visibility and review of issues and remediation
• Flexible and configurable: Highly configurable, including on-demand reports. Can be delivered in and on-premise or hosted/Software-as-a-Service environment